Privacy Policy

LUCIEN AI LLC ("LUCIEN AI LLC," "we," "our," or "us") operates MIRA as its public-facing brand and service experience. This Privacy Policy explains how we collect, use, store, protect, and disclose personal data when you visit our website, create an account, request access, or use our AI-powered messaging and booking tools.

This page is publicly accessible and applies to website visitors, businesses using our services, and consumers who interact with a business through MIRA.

We may collect the following categories of information:

Payment data is processed by authorized payment providers such as Stripe. We do not store full payment card numbers on our own systems.

We collect information directly from you when you:

We also collect limited technical information, such as device, browser, IP address and server logs, automatically when you use our website or services.

We use personal data to:

If you provide a mobile number or opt in to SMS messages, we use that information only to deliver the messages you requested or that are necessary to operate the service, such as onboarding updates, booking coordination, account notifications, and customer support.

We do not sell, rent, or transfer mobile numbers or SMS consent data to third parties or affiliates for their own marketing or promotional use.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes at any time.

We do not sell personal information. We may disclose information to trusted service providers only as needed to operate the service, such as:

If we share data with a service provider to deliver the service, that sharing is solely for operational purposes and not for marketing or promotional use by that provider.

Where required, we disclose this service-provider sharing at the point of collection or opt-in and in this Privacy Policy.

We use reasonable administrative, technical, and physical safeguards to protect personal data, including encryption in transit, access controls, credential protections, logging, and vendor security controls.

We keep conversation history and booking records for as long as the business uses MIRA, and afterwards as long as needed for records, legal obligations and disputes. You can ask us to delete your information by emailing [email protected]; we'll do so unless the law requires us to keep it, and reply within 45 days.

No system can guarantee absolute security, but we continually work to protect the information entrusted to us.

Our website uses only the cookies and similar browser storage it needs to work: to keep you signed in, to remember which business you are working in, and to remember display preferences such as light or dark mode.

When you add a card, our payment processor Stripe may set its own cookies to prevent fraud.

We do not use advertising cookies, tracking pixels or third-party analytics, and we do not use cookies to follow you across other websites. If that changes, we will update this policy first and ask for your consent where the law requires it.

You can block or delete cookies in your browser settings, but signing in and some parts of the site may not work without them.

You may:

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this public page and revise the Last updated date below.

If you have questions about this Privacy Policy or our data handling practices, contact LUCIEN AI LLC.