SMS Consent Policy

This SMS Consent Policy explains how LUCIEN AI LLC collects and manages consent for the MIRA SMS Program. MIRA is the public-facing brand used to send conversational appointment and customer-care messages on behalf of the businesses that use it: booking, confirmations, changes, cancellations, waitlist notifications and customer support.

Mira is an AI assistant. It tells every consumer so before it handles their messages.

Consent has two steps. First, the consumer texts a MIRA-powered business number themselves — for example, text (848) 266-5994 to book or manage an appointment. No business using MIRA texts a consumer until they have texted a MIRA-powered business first and agreed. Separately, MIRA texts provider invitations, login codes and billing notices to shop owners and their providers.

Second, MIRA replies with a single consent message that names the business, states that Mira is an AI booking assistant, explains that the conversation is stored and used by MIRA and its AI providers to manage bookings, remember the consumer’s preferences and improve the service, and asks the consumer to agree. One answer covers every business that uses MIRA, and the message says so: the consumer replies AGREE to use Mira at that business and any other that uses it, or NO to decline.

Until the consumer replies AGREE, nothing they wrote is handled by Mira and no other message is sent. A consumer who replies NO receives one confirmation, and Mira stays off for their number at every business using MIRA. The first time they text again a day or more later, they are asked once more with the full consent message; if they reply NO again, that is confirmed and they are not asked again unless they reply AGREE themselves. Consent is not collected verbally or by QR code, and no keyword signs a consumer up on its own: consent is given only by replying AGREE to the consent message. Texting START only lifts an earlier opt-out, as described in section 6.

The opt-in call-to-action states the brand, the types of messages, frequency, rates, opt-out and help instructions, and links to Terms and Privacy.

After a consumer agrees, MIRA replies to their messages about booking, rescheduling, cancelling, prices, services and business information.

MIRA may also send a small number of messages the consumer did not write first: an opening that became available to someone who asked to join a waitlist; a question about swapping an appointment time, sent only to a consumer who holds a booking; notices about a standing appointment they set up; and confirmations of their own bookings and payments.

Message frequency varies. Message and data rates may apply.

Messages sent through the MIRA SMS Program are written by an AI assistant on behalf of the business. Message content is processed by MIRA and its AI service providers to understand the request and write the reply. Conversations are stored so the business can see them, so Mira can answer follow-up questions and remember the consumer’s preferences at that business, and so we can review them, with automated tools and authorized staff, to improve the service. Our AI providers do not use these conversations to train their models.

A consumer who does not want an AI assistant handling their messages can reply NO to the consent message, or STOP at any time, and contact the business directly instead.

STOP, CANCEL, END, QUIT, REVOKE, UNSUBSCRIBE and OPT OUT all stop the messages when sent on their own. A plain-language request such as "please stop texting me" is honored the same way.

An opt-out applies to every business using MIRA, not only the one that was texted. Text START at any time to receive messages again.

Once a STOP request is processed, the consumer will no longer receive SMS messages from the program unless they opt in again.

Reply STOP to cancel.

Reply HELP for help.

LUCIEN AI LLC collects and stores mobile numbers, message content, consent status, opt-in records, and opt-out records only as needed to operate the MIRA SMS Program and to satisfy compliance and support obligations.

We may share mobile numbers and message data with service providers — such as our messaging carrier and the AI providers that generate replies — only to send and support the messages you requested. That operational sharing is disclosed in our Privacy Policy and, where required, at the point of opt-in.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes at any time.

Carriers are not liable for delayed or undelivered messages.

Review our Terms & Conditions and Privacy Policy for additional details about the MIRA SMS Program and data handling.